2024-06-20 Difficulties with the trusted profile

Published: 20.06.2024 10:40 (Warsaw time)

Updated: 09.10.2025 18:18 (Warsaw time)

There are ongoing issues with the availability of electronic signatures using the trusted profile, particularly when signing documents larger than 920 KB. Users are advised to use alternative signing methods, such as a customs certificate, which can be obtained for free.

Date of issue: September 12, 2025
Problems occur when signing documents over 920 KB, often with attachments.
Alternative signing method: customs certificate available after logging in to Mój pulpit > Moje dane.
Last update: October 9, 2025, 16:18
First publication: June 20, 2024, 08:40
Responsible department: Departament Ceł MF

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