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⚠️ Service availability issue

PKWD-Single Window – Unavailability of the system and all its services on December 3, 2025.

Published: 01.12.2025 10:26 (Warsaw time)

Updated: 04.12.2025 09:14 (Warsaw time)

The PKWD-Single Window system will be unavailable along with all its services on December 3, 2025, from 19:00 to 23:00. Users are advised to prepare for this downtime and check for updates regarding any changes to the schedule.

  • Unavailability starts on December 3, 2025, at 19:00.
  • Unavailability ends on December 3, 2025, at 23:00.
  • Services affected include obtaining border documents related to fishing, plant protection products, sanitary documents, and quality documents for food products.
  • Updates will be provided if there are changes to the expected downtime.

View original on PUESC

All timestamps use Warsaw time (CET/CEST).

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